@article{uninimx6103,
          volume = {255},
         journal = {Developments and Advances in Defense and Security},
           pages = {319--325},
       booktitle = {Developments and Advances in Defense and Security},
          author = {Eduardo Recabarren-Dom{\'i}nguez and Felipe A. L{\'o}pez and Ferm{\'i}n Ferriol S{\'a}nchez and Gustavo Gatica},
            year = {2021},
           title = {A Methodological Proposal for Managing Operational Risk by Integrating Agility},
        keywords = {Digital transformation; Risk management; Operational risk; Agile methodology; Scrum methodology},
             url = {http://repositorio.unini.edu.mx/id/eprint/6103/},
        abstract = {Today?s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions.}
}