relation: http://repositorio.unini.edu.mx/id/eprint/6103/ canonical: http://repositorio.unini.edu.mx/id/eprint/6103/ title: A Methodological Proposal for Managing Operational Risk by Integrating Agility creator: Recabarren-Domínguez, Eduardo creator: López, Felipe A. creator: Ferriol Sánchez, Fermín creator: Gatica, Gustavo subject: Ingeniería description: Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions. date: 2021 type: Artículo type: PeerReviewed identifier: Artículo Materias > Ingeniería Universidad Internacional Iberoamericana México > Investigación > Producción Científica Cerrado Inglés Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions. metadata Recabarren-Domínguez, Eduardo; López, Felipe A.; Ferriol Sánchez, Fermín y Gatica, Gustavo mail SIN ESPECIFICAR, SIN ESPECIFICAR, fermin.ferriol@unini.edu.mx, SIN ESPECIFICAR (2021) A Methodological Proposal for Managing Operational Risk by Integrating Agility. Developments and Advances in Defense and Security, 255. pp. 319-325. ISSN 2190-3018 relation: http://doi.org/10.1007/978-981-16-4884-7_26 relation: doi:10.1007/978-981-16-4884-7_26 language: en