%0 Journal Article
%@ 2190-3018
%A Recabarren-Domínguez, Eduardo
%A López, Felipe A.
%A Ferriol Sánchez, Fermín
%A Gatica, Gustavo
%D 2021
%F uninimx:6103
%J Developments and Advances in Defense and Security
%K Digital transformation; Risk management; Operational risk; Agile methodology; Scrum methodology
%P 319-325
%T A Methodological Proposal for Managing Operational Risk by Integrating Agility
%U http://repositorio.unini.edu.mx/id/eprint/6103/
%V 255
%X Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions.