TY  - JOUR
SN  - 2190-3018
TI  - A Methodological Proposal for Managing Operational Risk by Integrating Agility
EP  - 325
SP  - 319
Y1  - 2021///
JF  - Developments and Advances in Defense and Security
A1  - Recabarren-Domínguez, Eduardo
A1  - López, Felipe A.
A1  - Ferriol Sánchez, Fermín
A1  - Gatica, Gustavo
AV  - none
ID  - uninimx6103
UR  - http://doi.org/10.1007/978-981-16-4884-7_26
N2  - Today?s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions.
KW  - Digital transformation; Risk management; Operational risk; Agile methodology; Scrum methodology
VL  - 255
ER  -