%P 319-325
%R doi:10.1007/978-981-16-4884-7_26
%K Digital transformation; Risk management; Operational risk; Agile methodology; Scrum methodology
%J Developments and Advances in Defense and Security
%B Developments and Advances in Defense and Security
%L uninimx6103
%X Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions.
%V 255
%T A Methodological Proposal for Managing Operational Risk by Integrating Agility
%A Eduardo Recabarren-Domínguez
%A Felipe A. López
%A Fermín Ferriol Sánchez
%A Gustavo Gatica
%D 2021