eprintid: 6103 rev_number: 7 eprint_status: archive userid: 2 dir: disk0/00/00/61/03 datestamp: 2023-03-01 23:30:17 lastmod: 2023-03-01 23:30:18 status_changed: 2023-03-01 23:30:17 type: article metadata_visibility: show creators_name: Recabarren-Domínguez, Eduardo creators_name: López, Felipe A. creators_name: Ferriol Sánchez, Fermín creators_name: Gatica, Gustavo creators_id: creators_id: creators_id: fermin.ferriol@unini.edu.mx creators_id: title: A Methodological Proposal for Managing Operational Risk by Integrating Agility ispublished: pub subjects: uneat_eng divisions: uninimx_produccion_cientifica full_text_status: none keywords: Digital transformation; Risk management; Operational risk; Agile methodology; Scrum methodology abstract: Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions. date: 2021 publication: Developments and Advances in Defense and Security volume: 255 pagerange: 319-325 id_number: doi:10.1007/978-981-16-4884-7_26 refereed: TRUE issn: 2190-3018 book_title: Developments and Advances in Defense and Security official_url: http://doi.org/10.1007/978-981-16-4884-7_26 access: close language: en citation: Artículo Materias > Ingeniería Universidad Internacional Iberoamericana México > Investigación > Producción Científica Cerrado Inglés Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions. metadata Recabarren-Domínguez, Eduardo; López, Felipe A.; Ferriol Sánchez, Fermín y Gatica, Gustavo mail SIN ESPECIFICAR, SIN ESPECIFICAR, fermin.ferriol@unini.edu.mx, SIN ESPECIFICAR (2021) A Methodological Proposal for Managing Operational Risk by Integrating Agility. Developments and Advances in Defense and Security, 255. pp. 319-325. ISSN 2190-3018