Artículo Materias > Ingeniería <http://repositorio.unini.edu.mx/view/subjects/uneat=5Feng.html> Universidad Internacional Iberoamericana México > Investigación > Producción Científica <http://repositorio.unini.edu.mx/view/divisions/uninimx=5Fproduccion=5Fcientifica.html> Cerrado Inglés Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions. metadata Recabarren-Domínguez, Eduardo; López, Felipe A.; Ferriol Sánchez, Fermín y Gatica, Gustavo mail SIN ESPECIFICAR, SIN ESPECIFICAR, fermin.ferriol@unini.edu.mx, SIN ESPECIFICAR       (2021) A Methodological Proposal for Managing Operational Risk by Integrating Agility.  Developments and Advances in Defense and Security, 255.  pp. 319-325.  ISSN 2190-3018