Calidad de la atención del personal de enfermería que labora en el Centro Obstétrico del Hospital General Docente de Calderón, Quito - Ecuador durante el periodo 2022.

Tesis Materias > Biomedicina Universidad Europea del Atlántico > Docencia > Trabajos finales de Máster
Universidad Internacional Iberoamericana México > Docencia > Trabajos finales de Máster
Cerrado Español El ejercicio de la medicina se fundamenta en el respeto y aplicación de conocimiento científico basados en evidencia, así como de los preceptos éticos de la profesión. De este modo la calidad en la atención se ha transformado en un requisito fundamental de todo servicio sanitario y en el campo de la medicina actual, bajo este enfoque, la calidad aborda conocimientos científicos y técnicos y su aplicación adecuada, oportuna y bien fundamentada; en base a ello el contexto del presente temario radica en evaluar la calidad de la atención que se ofrece por el personal enfermería del Centro Obstétrico del Hospital General Docente de Calderón, Quito - Ecuador durante el periodo 2022, por lo que su objetivo general radica en Establecer un plan de mejora de la atención del personal de enfermería que labora en el Centro Obstétrico del Hospital General Docente de Calderón en Quito, Ecuador durante el periodo 2022. Se desarrollo un estudio cuantitativo, descriptivo transversal. En total se evaluaron 157 mujeres gestantes y a 25 profesionales de enfermería. Se aplicaron dos cuestionarios SERVQUAL para evaluar la satisfacción de las usuarias del servicio y otra diseñada por el autor para identificar la calidad de atención brindada por los profesionales de enfermería. Los resultados evidenciaron que, la calidad de atención se cumple a cabalidad en función de que el personal toma en consideración las necesidades de atención individual de cada paciente, de este modo se les otorga educación, cuidados, apoyo entre otras asistencias brindadas que son parte de los servicios integrales del área obstétrica bajo la normativa ESAMYN de modo que se otorga efectividad y seguridad en las acciones. La satisfacción de las pacientes atendidas se determina mayormente por expectativas satisfactorias, indicadores como la fiabilidad, la seguridad y la empatía también se caracterizaron por ser satisfactorios; sin embargo, en lo que corresponde al tiempo de espera se vio opacado debido a que no se complementaban las expectativas de las usuarias. Entre los factores que influyen, en la calidad en la atención en el personal de enfermería, se encontró que una alta demanda en el servicio, la carencia de insumos, y el poco espacio. Estos factores, han influido de manera directa en la prestación de servicios ocasionando escenarios desfavorables en el contexto de la salud pública. Por tanto, es importante desarrollar un plan de mejora de la calidad en atención del personal de enfermería que labora en el Centro Obstétrico del Hospital General Docente de Calderón, misma que permitirá fortalecer los conocimientos y acciones brindadas. metadata Fraga Paspuel, Kattia Marisol mail kattiasol2208@gmail.com (2022) Calidad de la atención del personal de enfermería que labora en el Centro Obstétrico del Hospital General Docente de Calderón, Quito - Ecuador durante el periodo 2022. Masters thesis, SIN ESPECIFICAR.

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Resumen

El ejercicio de la medicina se fundamenta en el respeto y aplicación de conocimiento científico basados en evidencia, así como de los preceptos éticos de la profesión. De este modo la calidad en la atención se ha transformado en un requisito fundamental de todo servicio sanitario y en el campo de la medicina actual, bajo este enfoque, la calidad aborda conocimientos científicos y técnicos y su aplicación adecuada, oportuna y bien fundamentada; en base a ello el contexto del presente temario radica en evaluar la calidad de la atención que se ofrece por el personal enfermería del Centro Obstétrico del Hospital General Docente de Calderón, Quito - Ecuador durante el periodo 2022, por lo que su objetivo general radica en Establecer un plan de mejora de la atención del personal de enfermería que labora en el Centro Obstétrico del Hospital General Docente de Calderón en Quito, Ecuador durante el periodo 2022. Se desarrollo un estudio cuantitativo, descriptivo transversal. En total se evaluaron 157 mujeres gestantes y a 25 profesionales de enfermería. Se aplicaron dos cuestionarios SERVQUAL para evaluar la satisfacción de las usuarias del servicio y otra diseñada por el autor para identificar la calidad de atención brindada por los profesionales de enfermería. Los resultados evidenciaron que, la calidad de atención se cumple a cabalidad en función de que el personal toma en consideración las necesidades de atención individual de cada paciente, de este modo se les otorga educación, cuidados, apoyo entre otras asistencias brindadas que son parte de los servicios integrales del área obstétrica bajo la normativa ESAMYN de modo que se otorga efectividad y seguridad en las acciones. La satisfacción de las pacientes atendidas se determina mayormente por expectativas satisfactorias, indicadores como la fiabilidad, la seguridad y la empatía también se caracterizaron por ser satisfactorios; sin embargo, en lo que corresponde al tiempo de espera se vio opacado debido a que no se complementaban las expectativas de las usuarias. Entre los factores que influyen, en la calidad en la atención en el personal de enfermería, se encontró que una alta demanda en el servicio, la carencia de insumos, y el poco espacio. Estos factores, han influido de manera directa en la prestación de servicios ocasionando escenarios desfavorables en el contexto de la salud pública. Por tanto, es importante desarrollar un plan de mejora de la calidad en atención del personal de enfermería que labora en el Centro Obstétrico del Hospital General Docente de Calderón, misma que permitirá fortalecer los conocimientos y acciones brindadas.

Tipo de Documento: Tesis (Masters)
Palabras Clave: Calidad de atención, satisfacción, enfermería, mujeres gestantes, expectativas.
Clasificación temática: Materias > Biomedicina
Divisiones: Universidad Europea del Atlántico > Docencia > Trabajos finales de Máster
Universidad Internacional Iberoamericana México > Docencia > Trabajos finales de Máster
Depositado: 14 Mar 2024 23:30
Ultima Modificación: 14 Mar 2024 23:30
URI: https://repositorio.unini.edu.mx/id/eprint/2684

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