Guía para la Implementación de un Sistema de Gestión de Calidad en la Academia de Baile Second Home Studio en Tarragona, España.
Tesis
Materias > Ingeniería
Universidad Europea del Atlántico > Docencia > Trabajos finales de Máster
Universidad Internacional Iberoamericana México > Docencia > Trabajos finales de Máster
Cerrado
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Los sistemas de gestión de calidad son sumamente relevantes para la mejora continua en todo tipo de organización. Sin embargo, algunas empresas por diferentes motivos, nunca optan por su implementación. El objetivo general de esta investigación es desarrollar una guía para la implementación de un sistema de gestión de calidad en la academia de baile Second Home Studio en Tarragona, España. La metodología utilizada se enfoca en la elaboración de un diagnóstico de la academia, así como la creación de una guía para implementar un sistema de gestión de calidad con base en las Normas ISO 9000, ISO 9001 e ISO 9004. El diagnóstico se efectuó por medio de la aplicación de preguntas abiertas para recopilar información general de la empresa, así como la aplicación de una encuesta de autoevaluación a los directores y una encuesta de satisfacción tipo Likert para los alumnos inscritos. El diagnóstico de la academia refleja que actualmente existe una muy buena percepción por parte de los directores, así como de los alumnos, con respecto al grado de calidad de los servicios brindados. Entre las principales fortalezas se encuentra la existencia de una estrategia y política empresarial, prácticas de liderazgo proactivo, gestión de recursos y una cultura de mejora continua. Adicionalmente, la ubicación de las instalaciones, el conocimiento de los profesores y las estrategias de comunicación de la academia, son puntos muy destacables. Por su parte, los aspectos negativos detectados en el diagnóstico que requieren de especial atención son la falta de enfoque y gestión de procesos, y la falta de seguimiento, medición y revisión de resultados en la organización. A su vez, existe una percepción por parte de los alumnos de la academia sobre el hecho de que tanto los horarios de las clases como el proceso para dar quejas o sugerencias en la organización podrían mejorar. La guía para implementar el sistema de gestión de calidad es suficiente para la academia considerando sus recursos y necesidades. Ésta posee 6 pasos los cuales tienen que ver con la estrategia y política, liderazgo proactivo, gestión de recursos, gestión de procesos, estrategia de seguimiento, y estrategia de mejora continua en la academia.
metadata
Arce Rodríguez, Ronny Alexander
mail
roniarce@gmail.com
(2022)
Guía para la Implementación de un Sistema de Gestión de Calidad en la Academia de Baile Second Home Studio en Tarragona, España.
Masters thesis, SIN ESPECIFICAR.
Resumen
Los sistemas de gestión de calidad son sumamente relevantes para la mejora continua en todo tipo de organización. Sin embargo, algunas empresas por diferentes motivos, nunca optan por su implementación. El objetivo general de esta investigación es desarrollar una guía para la implementación de un sistema de gestión de calidad en la academia de baile Second Home Studio en Tarragona, España. La metodología utilizada se enfoca en la elaboración de un diagnóstico de la academia, así como la creación de una guía para implementar un sistema de gestión de calidad con base en las Normas ISO 9000, ISO 9001 e ISO 9004. El diagnóstico se efectuó por medio de la aplicación de preguntas abiertas para recopilar información general de la empresa, así como la aplicación de una encuesta de autoevaluación a los directores y una encuesta de satisfacción tipo Likert para los alumnos inscritos. El diagnóstico de la academia refleja que actualmente existe una muy buena percepción por parte de los directores, así como de los alumnos, con respecto al grado de calidad de los servicios brindados. Entre las principales fortalezas se encuentra la existencia de una estrategia y política empresarial, prácticas de liderazgo proactivo, gestión de recursos y una cultura de mejora continua. Adicionalmente, la ubicación de las instalaciones, el conocimiento de los profesores y las estrategias de comunicación de la academia, son puntos muy destacables. Por su parte, los aspectos negativos detectados en el diagnóstico que requieren de especial atención son la falta de enfoque y gestión de procesos, y la falta de seguimiento, medición y revisión de resultados en la organización. A su vez, existe una percepción por parte de los alumnos de la academia sobre el hecho de que tanto los horarios de las clases como el proceso para dar quejas o sugerencias en la organización podrían mejorar. La guía para implementar el sistema de gestión de calidad es suficiente para la academia considerando sus recursos y necesidades. Ésta posee 6 pasos los cuales tienen que ver con la estrategia y política, liderazgo proactivo, gestión de recursos, gestión de procesos, estrategia de seguimiento, y estrategia de mejora continua en la academia.
| Tipo de Documento: | Tesis (Masters) |
|---|---|
| Palabras Clave: | Gestión de calidad, mejora continua, principios de calidad, gestión empresarial, guía técnica. |
| Clasificación temática: | Materias > Ingeniería |
| Divisiones: | Universidad Europea del Atlántico > Docencia > Trabajos finales de Máster Universidad Internacional Iberoamericana México > Docencia > Trabajos finales de Máster |
| Depositado: | 19 Oct 2023 23:30 |
| Ultima Modificación: | 19 Oct 2023 23:30 |
| URI: | https://repositorio.unini.edu.mx/id/eprint/821 |
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