A Methodological Proposal for Managing Operational Risk by Integrating Agility

Eduardo Recabarren-Domínguez; Felipe A. López; Fermín Ferriol Sánchez; Gustavo Gatica

Resumen:

Today’s processes are dynamic, in particular how customers purchase products and/or services from financial institutions. Therefore, organizations face the challenge of establishing business strategies focused on the customer and building long-lasting relationships. This implies accelerating the needs of a digital transformation both toward the customer and in internal processes. A framework for risk management, applicable to digital transformation projects, is presented under an agile approach to manage and manage operational risks. Thus, through a methodology based on the application of a set of Scrum best practices, it is integrated into the current risk management tools of a banking institution. The results are scalable and extensible to Financial and Governmental Institutions.